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If your query is of urgent nature and is different from the set of questions then do write to us at or call us on +9122 4023 0273 between 10:00 am & 7:00 pm on all days except Saturday and Sunday to get our immediate help.

  • What are the various modes of payment I can use?
    You will receive an invoice with payment link on mobile/ registered email id. You can then pay for your order using the following modes of payment: Net banking Credit Card Debit Card Mobile Wallet (like Paytm, Payu)
  • Are there any other charges or taxes in addition to the price shown?
    All the products listed on the Website will be sold at Indian Rupees either at MSP (inclusive of all taxes) or at an Offer/Discounted price with taxes, unless otherwise specified.
  • If I pay by credit/debit/Net banking/ Wallet how do I get the amount back for items not delivered?
    If we are not able to deliver all the products in your order and you have already paid for them online, the balance amount will be refunded to you in the payment mode through which payment was done earlier.
  • What if I receive a sms from my bank but a successful charge for payment is not generated
    In such cases where payment attempt is unsuccessful due to network or other technical glitch , the amount debited , if any , for which a successful charge slip is not generated, is generally reversed by your bank as per their policy. In case there is any unreasonable delay in refund you may raise the query or dispute with customer care number of your bank on the back of your card. If required we may issue a written confirmation of not receiving the amount to enable you to take up with your bank after due verification from our backend team.
  • Talk to us
    Our customer service team shall be happy to hear from you any time between 10:00 am & 7:00 pm throughout the week. Please contact our customer support team at +9122 4023 0273 between 10:00 am & 7:00 pm or write to us at:
  • How will I know that delivers in my area?
    You can check the serviceability of your area with us while placing your order.
  • I have a complaint about the courier executive who came to deliver my order.
    You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.
  • What is the estimated delivery time?
    Delivery usually happens within 3 to 7 business days after dispatch. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors: - Product's availability/ production date - The destination to which you want the order shipped to You can check the expected dispatch & delivery date of your order(s) with us anytime.
  • What if my order is not delivered within the promised delivery time?
    If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations), we shall endeavour to call and inform you in advance about the delay on best effort basis and seek your convenience on the revised time of delivery.
  • What if I am not at office/ factory/ home on day of delivery due to some reason?
    We understand that under exceptional circumstances you may not be available to receive the order. Please communicate the same to our customer support team. However, we advise you to be available at your delivery location so that you receive your order with best quality.
  • Can I change the delivery location after placing the order?
    No, it will not be possible for us to change the delivery location once the order is placed.
  • I missed the delivery of my order today. What should I do?
    The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.
  • Will the delivery be tried again if I'm not able to collect my order the first time?
    Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.
  • The delivery of my order is delayed. What should I do?
    On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status. Please call our customer support team at +9122 4023 0273 between 10:00 am & 7:00 pm or email us at
  • What do I do if an item is defective (broken, leaking, caking)? How will I get my money back in case of product return?
    Our quality assurance team checks the quality of all ordered products before they reach you. If you still face any issues with the quality of products, we will take every measure to address the issue and make it up to you. If you are not satisfied with the physical condition (damaged) of the product, we have a RECALL POLICY of "no question asked policy for returns & refund”. Our delivery staff will take back the items returned by you and the amount shall be refunded to you via the payment mode used by you while placing the order. We do not make any cash refunds. Please contact our customer support team at +9122 4023 0273 between 10:00 am & 7:00 pm or write to us at: and we will assist you with best possible option.
  • How do I look for a particular Product?
    You can either search by navigating through category pages or by using Product Search. We also have feature search, where you can search products based on their attributes like Baking, Confectionery, etc.
  • How do I search for more pack sizes?
    Click on 'Pack Size’ tab below the product on category page or on product description page to see all pack sizes.
  • The price on the website for some products changed. What price I will be charged?
    The prices and promotions on our website are updated regularly. However you will be charged based on quantity, prices and promotions applicable at the time of placing the order.
  • How will you ensure the freshness of products?
    We ensure hygienic, maximum shelf life and careful handling of all products and maintain them in the correct temperature & packaging till they get dispatched.
  • How can I place an order?
    To place an order, please follow these steps: Select the product/ products you'd like to buy Raise an inquiry or just hit 'Get Quote' We will then get back to you over call and email to further understand your requirements and then revert with a quote including payment link.
  • What is the minimum order for delivery?
    Minimum order varies from product to product: Seasonings for snacks segment the minimum order would be 50kg (2cartons). Flavours segment the minimum order would be 1kg. Ice-cream stabiliser the minimum order would be 100kg. To support New Ventures/ Start-ups we do execute smaller volumes which however depends on the product.
  • How do I know if I placed my order correctly?
    Upon successful completion of order, order confirmation e-mail will be sent to your registered email id containing your order details.
  • How do I make changes to my order?
    Currently, there is no provision for changing the order once placed. In case of any urgent requirement, please raise ticket and call our customer support team & we will assist you with best possible option.
  • How do I come to know if any of my ordered products are not available?
    After you request a "Get Quote", we will be having a discussion on your requirements; during which we will give you an idea on the timeline of production and dispatch. You will receive a confirmation email as soon as your order is dispatched. This email details actual items billed against your order and also provides information on products not available before delivery of your order.
  • When and how can I cancel an order?
    You can cancel your order fully anytime up to the issuing of a part payment/ full payment by you as per transaction terms; provided we have not started your production request. On receipt of the cancellation request, we shall cancel the order and refund the entire amount. Please call our customer support team at +9122 4023 0273 between 10:00 am & 7:00 pm or email us at for cancellation or modification of your Order. Cancellation of Order can’t be done/accepted, once your order is released for dispatch/ shipped out from our delivery location.
  • What should I do if I have an issue with my product?
    It is possible that goods may have got damaged in transit. Please call our customer support team at +9122 4023 0273 between 10:00 am & 7:00 pm or email us at and attach photograph of the damaged goods in original packing for verification and claim resolutions.
  • What should I do if my order is approved but hasn't been shipped yet?
    You would have been informed during the order placing stage of the production timeline and tentative dispatch date. If you feel there is further delay at our end please call our customer support team at +9122 4023 0273 between 10:00 am & 7:00 pm or email us at
  • Can I take the shipment after opening and checking the contents inside?
    As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
  • Why can't I track my order even though it has been shipped?
    Courier services usually take upto 24 hours to activate tracking for an order once it's shipped. Please check again after the mentioned time frame.
  • What should I do if I don't get the invoice for my order?
    We send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email sent to your registered email ID.
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